1. Scope
Each paid VENERYA experience is a one-time digital purchase. The reading is intended to be generated immediately after successful payment.
Payments currently use Stripe Managed Payments. For eligible transactions, Stripe acts as merchant of record and provides transaction-level payment support.
2. Refunds VENERYA will consider
- Duplicate charge: more than one charge was made for the same intended purchase.
- Confirmed technical failure: payment succeeded but the purchased reading could not be delivered after reasonable retry or recovery attempts.
- Incorrect charge: the amount charged differs from the amount agreed at Checkout.
- Mandatory legal right: applicable consumer law requires a refund or withdrawal remedy.
3. Personalized digital content and change of mind
A VENERYA reading is generated for the specific answers submitted for that experience. Once digital performance has begun and the reading has been delivered, a change of mind or disagreement with the interpretation will not normally qualify for a discretionary refund.
This does not remove mandatory statutory rights. Any exception to a withdrawal right applies only where the legal requirements for that exception have actually been met.
4. Failed delivery
If payment is confirmed but the reading fails to generate, VENERYA may first offer a retry or restoration flow without another charge. If the purchased reading still cannot be delivered, an appropriate refund remedy should be available once the payment and failure are verified.
5. How to request help or a refund
Use the contact details in the Service Information panel. Include only information needed to identify the transaction, such as the Stripe receipt email, transaction date and amount.
Never send a full card number, security code, quiz answers or private reading text by email.
6. Processing
Approved refunds are returned through the payment system to the original payment method. The time for a refund to appear depends on Stripe, the payment network and the customer's bank.
7. Disputes and statutory rights
Stripe Managed Payments handles transaction-level dispute management for eligible Managed Payments transactions. Nothing in this Refund Policy limits rights that cannot legally be waived or excluded under applicable consumer law.